Making a purchase
For an ease free purchase simply browse our online
catalogue, click on item’s required and those goods will be placed
into your shopping cart. When you have finished choosing your selection
click
on the checkout icon where your total bill, including any extra’s
will be listed and calculated. You will then be asked to fill in
your personal details and you will be sent an order confirmation
via email.
Orders not in stock.
In the unlikely event that your order is out of
stock, you will either be emailed or telephoned with the option to
cancel or change the
item. We will endeavour to fulfil all orders as quickly as possible,
but please bear in mind that by the nature of this product certain
ranges can take up to 6 weeks to re-stock.
Faults or Errors in delivery
All damages, faults or order errors must
be reported on delivery of goods. If in the event goods cannot be checked
upon delivery sign
for goods as unchecked. In the unlikely event that this occurs
please contact Large Rugs immediately. You are entitled to either an exchange
or full refund. Refunds will be made within 5 working days.
Cancellations and Returns
You have seven days from receipt of goods in
which to inform us of returns for any reason. The cost of returning
goods other than faulty
or errors will be paid for by the customer. All returns must be
packaged as received and we will arrange collection. Refunds will be
processed
within 30 days of notification of the cancellation. All Custom rugs which are specially made to your particular specified size or colour are non returnable
Credit Card Security
We use Worldpay for the processing of all credit and
debit card payments. They take responsibility for capturing and storing card
details on their secure servers using 128 bit secure sockets layer technology
and always ensure that this information is held with the very high levels
of
security you would expect from a major financial services
company.
Colour and Images
Due to the nature of monitor set up, colours may vary
slightly. Every effort has been made to reflect the true colours of
the rugs. There
may be slight variants in size and colour in handmade goods.
Complaints
It is Large Rugs policy to provide the highest level of service
to our customers. If you have a complaint please direct it to the Sales
Manager. We will contact you within 5 days with a response.
Remittance Terms
Payment in full is required before any goods are despatched.
All invoices include VAT at the standard rate and delivery.
Confidentiality
Customer details are strictly confidential and are protected
within the current Data Protection Act. Large Rugs will not disclose
any information
provided to third parties. click
here for full information on our privacy policy.
Alternatively if you prefer to place an order over the telephone simply
call 0121 530 2644.
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